Salesforce Service Cloud
Salesforce Service Cloud is a CRM platform for customer service and support. Service Cloud listens and responds to clients across a variety of social platforms and automatically routes cases to the appropriate agent. Social customer service is integrated with Salesforce Customer Success Platform, which enables the social team to gather a comprehensive picture of the client to inform responses.
Salesforce Community Cloud
Salesforce Community Cloud is an online community management software that enables businesses to create and manage online communities for clients and employees. This software can be customized to host a variety of solutions such as self-service portals and message boards. Businesses commonly use Community Cloud as a customer service tool, where clients can communicate with each other.
Salesforce CPQ Cloud
Salesforce CPQ automates end-to-end quoting, pricing, and back office order management processes. Salesforce CPQ improves sales productivity and helps you close more deals. Fully native on the Salesforce platform, Salesforce CPQ delivers next-generation CPQ, which is 5-10x easier to implement than on-premise CPQ applications. Salesforce CPQ is part of the innovative quote-to-cash apps from Salesforce that enable companies to easily and accurately manage the entire deal close process from generating quotes and configuring orders to collecting cash.
Salesforce DevOps (Copado)
Copado gives enterprises an integrated solution for every part of the development process. Copado helps to build release pipeline and the flow of data and metadata between environments. Supports organization in continuous delivery and integration, improves compliance, etc.
Salesforce Commerce Cloud
Salesforce commerce platform offers both B2C and B2B model. Salesforce Commerce is the e-commerce solution that gets you to market faster; gives you a connected view of your customer across marketing, commerce, sales, and service; and provides a modern, B2C-like online experience for your B2B customers. Salesforce B2B Commerce offers buyers the seamless, self-service experience of online shopping with all the B2B functionality they demand.