Scientific | Salesforce

Background:

Originally based in Colorado, this client was established in 1933. They produce and supply analytical tools and reagents for assessing the quality of water and other liquid solutions at industrial and municipal facilities. Their approaches guarantee compliance, boost energy effectiveness, and cut down on waste in utility administration. A significant Fortune 500 worldwide scientific business with headquarters in the USA bought them.

Challenges:

The client faced issues with their old platform before integrating UnfoldLabs' solutions, particularly when trying to find customer data and access statistics. To enhance their client experience, they need greater workflow and knowledge management features.

Solutions:

UnfoldLabs offered a complete 360-degree solution that was cutting-edge, made use of a number of platforms, including Salesforce Knowledge, and was unique. We worked on improving business process design, architecture, and execution, including:

• The creation of a unique data migration tool for Salesforce Knowledge.
• By extracting the data, doing ETL processing on it within the utility, sending the data into Salesforce via KM API, and producing a report for data validation, our data migration utility operated well.

Outcomes:

The project's success allowed UnfoldLabs to effectively restructure and modernize the client's procedures. Consequently, the client had the following advantages:

• Faster client information access
• Integrated and organized content
• Enhanced search capabilities
• Incisive and proactive analytics
• Customizable dashboards and reports

Testimonial:

“We’re very pleased with the work SoftClouds did for our company. They developed a custom data migration utility that migrated our data to Salesforce Knowledge. Approximately 25,000 articles were migrated using this utility, including different file formats, like HTML, XML, etc., and in multiple languages like German, French, etc.”

- Client’s Project Manager