Aerospace | Salesforce

Background:

The client is a cutting-edge aerospace company that offers public launch services. For the US space- based missile defense program, they build and manage cutting-edge satellites. The business also runs lightweight orbital rockets that are specifically designed to launch tiny satellites, and it has plans to construct a massive rocket in the coming years.

Challenges:

The customer had several difficulties prior to implementing the strategic and creative solution from UnfoldLabs, including the following: Having several platforms for their sales activities.

  • Accurate ROI data is impeded by the difficulty in tracking business units and their product lists
  • Problems in developing and managing rules for each business unit cause team members to become more confused internally
  • Having trouble determining the phases of each unit's sales opportunity and being unable to accurately assess product demand
  • Lack of ability to provide KPI reports for management review, which hinders business growth

Solutions:

UnfoldLabs offered a complete 360-degree solution that was cutting-edge and made use of several different platforms, including Salesforce. For improved business operations, we worked on the design, architecture, and implementation of a new solution, which included:

  • Launched a Salesforce sales solution for the business divisions involved in launch and space systems
  • A complete sales opportunity management procedure was implemented. It provided specialized solutions for the administration of missions and milestones for satellite launches.
  • Provided specialized solutions for the administration of missions and milestones for satellite launches
  • Custom client solutions for the components and parts industry are well-established
  • Finance teams received automatic information regarding closure and billings

Outcomes:

To assure the project's success, UnfoldLabs as able to effectively restructure and modernize the client's operations. Therefore, the client had the following advantages:

  • Improved ROI due to improved sales opportunity management efficiency
  • Enhanced user flexibility of the program and improved customer experience
  • Improved sales pipeline visibility for growth management and planning thanks to increased data visibility for the proposal and finance teams
  • Reduced turnaround time using real-time meeting updates, internal process optimization, and improved business unit communication

Quote

"Our team at SoftClouds created a complete sales automation solution to have multiple business units, simplify the processes, improve customer experience, and increase the client’s revenue by enabling them to receive insight into sales transactions."

- Raghavendra Uniche, Softclouds, Technical Project Manager

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